Michal Čihař - Changes in phpMyAdmin support

Changes in phpMyAdmin support

As usual with our phpMyAdmin team meetings, quite a lot things get decided there and it was no difference this year, when we've met at DebConf 13.

We've discussed quite a lot of topics and some had quite interesting outcome.

One of already changes is that we're going to consolidate our support efforts on Stack Overflow. We've provided various support channels so far (IRC, mailing list, web forums and support tracker), which have overlapped quite a lot and we simply lack manpower to do all of that properly.

So users on IRC mostly get bored and left before somebody got to them. The mailing list received just few mails in a month, so they were almost not used. The web forums worked quite well for answering questions, but nobody was able to find answers there (the forums on SourceForge are quite hard to get properly indexed by Google), so the questions got repeated quite a lot. In the end we've decide to use Stack Overflow as it was anyway already used by lot of our users and concentrating our effort on single channel will even improve this.

Comments

wrote on Aug. 21, 2013, 9:03 p.m.

It's sad to read that you'll be focusing on a resource which is based on non-free software, and which you have no control on.

When and if it goes away, or when its conditions change, so will all your hard work on it.

wrote on Aug. 21, 2013, 9:56 p.m.

Well it's not really a change - so far we were on SourceForge.net, which pretty much same restrictions (their platform is partially open source, but we have no control on the platform as well).

We could run own software for achieving similar result, but we will never get that big user base and popularity...

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