We've discussed quite a lot of topics and some had quite interesting outcome.
One of already changes is that we're going to consolidate our support efforts on Stack Overflow. We've provided various support channels so far (IRC, mailing list, web forums and support tracker), which have overlapped quite a lot and we simply lack manpower to do all of that properly.
So users on IRC mostly get bored and left before somebody got to them. The mailing list received just few mails in a month, so they were almost not used. The web forums worked quite well for answering questions, but nobody was able to find answers there (the forums on SourceForge are quite hard to get properly indexed by Google), so the questions got repeated quite a lot. In the end we've decide to use Stack Overflow as it was anyway already used by lot of our users and concentrating our effort on single channel will even improve this.